Returns & Exchanges

While we do not issue refunds, we will gladly accept items eligible for return for online store credit/exchange.

You will have up to 14 days after items have been received to return your items for a store credit or exchange. All returns must be postmarked within 14 days of having received your order (as per tracking information). Please include a note of which form of compensation you would like.

Merchandise must be new, unworn and unaltered, with original tags attached. Any items that have been washed - even if following wash instructions - are not eligible for return. 

For store credit:
Once we receive your return, we will inspect the items, process the return, and send you an email with your online store credit within 1-3 business days. Once you receive the credit code, you will be able to use it towards any future online purchase at sanctuaryboutique.com within 3 months.

  • In-store credits and online credits are not interchangeable. 
  • Customer is responsible for return shipping fees.
  • All shoes, accessories (bags, jewelry, intimates, bralettes), sale items, and bikinis are FINAL SALE.

Please be aware of these policies before making a purchase. 

 

Please send all returns to:
Sanctuary Boutique Returns
2110 Richmond Road
Staten Island, New York 10306