Returns & Exchanges

While we hope you love your purchase, we understand sometimes it doesn't work out!

You will have up to 14 days after items have been received to initiate a return store credit or exchange. All returns must be postmarked within 14 days of having received your order (as per tracking information). 


Return Conditions
Items must be new, unworn and unaltered, with original tags attached. Items marked “final sale” are not eligible for return.
All shoes, accessories (bags, jewelry, intimates, bralettes ) sale items, and bikinis are FINAL SALE.


When will I get my refund?
Once we receive your items, we will inspect the items, process the return, and send you an email with your online store credit within 1-3 business days. Once you receive the credit code, you will be able to use it towards any future online purchase at within 6 months.

Please be aware of these policies before making a purchase. 
Please send all returns to:
Sanctuary Boutique Returns
1206 Richmond Road
Staten Island, New York 10304