While we do not issue refunds, we will gladly accept items eligible for return for online store credit/exchange.
You will have up to 14 days after items have been received to return your items for a store credit or exchange. All returns must be postmarked within 14 days of having received your order (as per tracking information). Please include a note of which form of compensation you would like.
Merchandise must be new, unworn and unaltered, with original tags attached. Any items that have been washed - even if following wash instructions - are not eligible for return.
For store credit:
Once we receive your return, we will inspect the items, process the return, and send you an email with your online store credit within 1-3 business days. Once you receive the credit code, you will be able to use it towards any future online purchase at sanctuaryboutique.com within 6 months.
- In-store credits and online credits are not interchangeable.
- Customer is responsible for return shipping fees.
- All shoes, accessories (bags, jewelry, intimates, bralettes), sale items, and bikinis are FINAL SALE.
Please be aware of these policies before making a purchase.
2110 Richmond Road
Staten Island, New York 10306